Purchase Terms, Refunds, Cancellations

Soul-Smudge, LLC

Purchase Terms, Refund Policy, Cancellation Policy

Last Modified March 25, 2021

By using this website and scheduling appointments for services and/or ordering of products online or purchasing in-person, you agree to the following:

*Note: A valid credit card is required to reserve an appointment. Your card will not be charged until the end of your session unless you select the "Pay Now" option when scheduling your appointment, or in accordance with the late cancellation/no show policy (see below).

Payment Options:

Terms of payment are within Company’s sole discretion, and unless otherwise agreed to by Company, payment must be received prior to Company’s acceptance of an order. Payments for products may be made by credit card, or some other pre-arranged payment method, unless credit terms have been agreed to by Company. Orders are not binding on Company until accepted by Company.

Options:

Cash: Cash payment can only be accepted if it is for the exact amount of the session—cash will not be kept in the office for change-making purposes.
Stored Credit Card: A valid credit card is required at the time to booking; however, the card will not be charged at that time unless the "Pay Now" option is selected when the appointment is scheduled. This card number is securely stored in the system and can be used for payment after the session.
Square: if you find that you need to use a different card than the one on file in the scheduler, we can accept a different card via our Square POS card reader (accepts magstripe and chip cards bearing a Visa, MasterCard, American Express, or Discover logo). PayPal, Zelle, and Venmo are not accepted for payment at this time.

Services – In-Person or Distance:

Payment is due in full at time service is rendered. Note: some appointment types may require a deposit in order to reserve the appointment. All purchases of services are subject to these Purchase Terms, Company’s Website Terms and Conditions: www.soul-smudge.com/terms, and Company’s Privacy Policy: www.soul-smudge.com/privacy-policy

Products Purchases – In-Person or Online:

All items must be paid for in full at time of purchase. All orders are subject to these Purchase Terms, Company’s Website Terms and Conditions: www.soul-smudge.com/terms, and Company’s Privacy Policy: www.soul-smudge.com/privacy-policy

Class Purchases - In-Person or Online:

All classes must be paid for in full by the class date. All orders are subject to these Purchase Terms, Company’s Website Terms and Conditions: www.soul-smudge.com/terms, and Company’s Privacy Policy: www.soul-smudge.com/privacy-policy

Reiki Training Class Deposits:

Deposits for Reiki Training classes/workshops are non-refundable. However, deposits can be transferred (within 1 year of the original registration date) to a different class date if you cannot attend the class you originally signed up for.

The balance must be paid in full prior to the 1st day of class in order to be admitted to the Zoom meeting room.

*Completion of the course and certification is dependent on class attendance and participation. If any portion of the first day of class is missed due to non-payment, you will not be able to attend the class and will need to reschedule to another date. Your deposit can be applied to the rescheduled class (within 1 year of the original registration date.)

Refund/Exchange Policy:

All sales of services, gift certificates, Reiki training classes and Foundations Classes are final. No refunds or exchanges once services have been rendered.

Gift Certificates:

Gift certificates do not expire and cannot be redeemed for cash. Any unused amount can be applied to another Soul-Smudge appointment type or class until all available funds have been redeemed. The scheduling software will track how much of your gift amount has been used and will show you the balance each time you enter the code.

Akashic Record Reading Deposits:

Akashic Record Readings require a deposit. I complete the channeled portion of the Akashic Reading prior to the scheduled appointment day/time. This process is lengthy and requires several hours. The purpose of the appointment is to deliver the results that were gathered.

Due to the amount of time and effort put in prior to the appointment, a 50% deposit is required for Akashic Readings.

This deposit is fully refundable UP TO 24 HOURS PRIOR TO THE SCHEDULED APPOINTMENT. The deposit is non-refundable in the event of a no-show or a late cancellation without rescheduling the appointment (note: a late cancellation is defined as cancelling with less than 24 hours notice).

I understand that things happen and I'm willing to work with clients in the event of unavoidable circumstances. If due to an avoidable circumstance, the client needs to cancel with less than 24-hours notice, they will be given the opportunity to reschedule their appointment. Please contact me as soon as possible by phone or email to make arrangements. However, if the reading appointment is not rescheduled and the reading is abandoned with less than 24-hours notice, then the deposit will be non-refundable.

Please see below for additional information regarding cancellations and no-shows.

Missed Appointment Policies

Please Read Carefully. These policies apply to in-person sessions/classes and distance sessions/classes. By booking an appointment or scheduling a class, you agree to the following missed appointments policies:

Cancellation Policy:

Your appointments and well-being are very important to us. We understand that sometimes unexpected events or delays can occur, making schedule adjustments necessary and we are willing to work with you within reason. However, please keep in mind that this is our livelihood and we ask that you please be considerate when it comes to cancellations and rescheduling. Available appointment times are limited. In consideration of our time and our other clients, if you need to cancel your appointment, we respectfully request at least 24-hour notice. Reminder emails are sent out 48 hours prior to scheduled appointments. This email contains a link for cancelling/rescheduling if needed.

Late Cancellations:

A cancellation is considered "late" when the appointment is cancelled less than 24-hours before the appointed time. Late cancellations will be assessed a late cancellation fee of 50% of the session price. We require a credit card to hold your appointment at the time of booking. Cancellation fees will be charged to your card on file.

Note: if your appointment is within 24-hours, the Acuity Scheduler will not allow you to cancel. Please call us prior to your scheduled appointment time at 936-443-6905 or send an email to sheryl@soul-smudge.com notifying us of the need to cancel or reschedule.

*Soul-Smudge, LLC reserves the right to refuse future appointment reservations to anyone that consistently cancels appointments with less than 24 hours notice (consistently is defined as 3 or more times).

No-Show Policy:

No-Shows (defined as missing a scheduled appointment without cancelling or prior communication with us about the need to cancel or reschedule) will be charged 50% of the session price. We require a credit card to hold your appointment at the time of booking. Cancellation fees will be charged to your card on file.

*Soul-Smudge, LLC reserves the right to refuse future appointment reservations to anyone that no-shows consistently for their appointments (consistently is defined as 2 or more times).

How to Cancel Your Appointment
If you need to cancel your appointment, there are several ways to do so (please note: the scheduler will not allow you to alter your appointment if you are trying to do so less than 24 hours prior to your appointment):

Clicking on the "Change/Cancel Appointment" button in your confirmation or reminder emails. This will take you to the scheduler where you can cancel and/or reschedule.
You can also access the scheduler via the Acuity Scheduling Client app, if you have it downloaded on your smartphone.
Call us at 936-443-6905 during regular business hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

Late Arrival Policy:

Please let us know if you are running late for your appointment by calling us at 936-443-6905 during regular business hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. You can also email us at sheryl@soul-smudge.com.

Up to 15 minutes late:

If you are up to 15 minutes late, I will accommodate you; however, please understand that your appointment time will still end at the regular scheduled end-of-session time. I will not be able to extend your session into the next client’s appointment time. So, for example, if you are 15 minutes late for your 60-minute session, you will receive a 45-minute session. The amount due for the session will not be reduced.

More than 15 minutes late:

If you find that you are going to be more than 15 minutes late, I will NOT be able to accommodate you. I will not have sufficient time to complete the session and I am not able to extend your session into the next client’s appointment time. Please contact me to reschedule. In this case, the late cancellation fee will apply.

Note regarding cancellation policy fees: In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

Illness on your scheduled appointment day:

If you are ill and have symptoms (i.e. fever, runny nose, cough, vomiting, diarrhea, etc.), please reschedule your appointment.

Note: Soul-Smudge, LLC reserves the right to cancel/reschedule a session if the client or practitioner becomes ill or symptomatic.

Client illness: if you are ill, the session can be converted to a distance session, if you wish.
Practitioner illness: Illness impairs the practitioner’s ability to perform sessions, even by distance. Our wish is to always provide an exceptional client experience during sessions, so if the practitioner is ill, for the good of all involved, the session may be rescheduled.

Shipping:

Orders will only be shipped within the U.S. All orders generally ship within five (5) business days, unless otherwise noted in the product listing. Custom items will be shipped within two-three (2-3) weeks after purchase date—pending availability and access to necessary supplies. All items are shipped via USPS. Company is not responsible for any lost or damaged orders. All domestic shipments are made via USPS and may be tracked with a location once shipped. Your tracking number will be sent to you directly once your item is shipped.

General Terms:

We may revise and discontinue products or services at any time. We reserve the right to limit product order quantity at any time without notice. Prices and promotions are subject to change without notice.

By purchasing products or placing an order with Company, you agree that you are buying Company’s products for your own use, only, and not for resale.