Soul-Smudge, LLC
Purchase Terms, Refund Policy, Cancellation Policy
Last Modified September 2024​​​​​​​
Additional Terms and Conditions
Additional Terms and Conditions for the use of the Soul-Smudge Classroom and Podia platform can be found at: Podia Terms.
By using this website, scheduling appointments for services, or ordering products online or in person, you agree to the following:
1. Payment Options
Terms of payment are within Soul-Smudge, LLC’s sole discretion. Unless otherwise agreed, payment must be received prior to service or product delivery. Payments for services and products can be made by credit card, or another pre-arranged payment method. Orders are not binding until accepted by Soul-Smudge, LLC.​​​
2. Session Payments
A valid credit card is required to reserve an appointment. Your card will not be charged until the session concludes unless otherwise agreed or due to the late cancellation/no-show policy.
Options for Payment of Session Appointments:
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Stored Credit Card: Your credit card information is securely stored in the Square payment system and will be used for payment after your session.
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Cash: Cash payments are accepted for the exact amount of the session only. We do not keep change in the office.
Companies Used for Payment Processing:
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Square for in-person sessions and services.
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Stripe for digital downloads, online courses, and workshop purchases through Soul-Smudge Classroom.​​​
3. Refund/Exchange Policy
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All Sales Are Final for the following services and products:
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Reiki & Animal Reiki sessions
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Akashic Record Clearing & Healing
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Past Life Regressions
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Energetic Space Realignment
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Packages, Bundles, and Gift Certificates (non-transferable; cannot be replaced if lost or stolen)
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Gift Certificates
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Digital Downloads and Online Courses​​​​​​​
4. ​​​​​​Reiki Training Workshops – Refunds and Rescheduling Policies
We understand that life happens and plans may change! Here’s what you need to know about refunds and rescheduling for our workshops:
Refunds:
You’re welcome to request a refund for any workshop up to 14 days before the start date. After that, refunds won’t be available, but we’ll do our best to work with you through our rescheduling options below.
Rescheduling a Workshop:
We know schedules can be tricky, and we’re happy to help you reschedule! Here’s how it works:
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If you need to reschedule within 14 days of the workshop (after the refund window has closed), we can apply your payment to a future workshop of the same type.
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You’ll have up to one year to complete the rescheduled workshop. After that, a new payment will be required to attend.
Payment Plans:
If you’re on a payment plan, please note that it’s handled through Stripe. This means payments will continue on schedule, even if you need to reschedule. We can’t adjust the payment schedule, but your spot in a future workshop is secure!
Workshop Participation:
We’re committed to providing a positive and respectful learning environment. Participation in the workshop may be ended due to violations of the Code of Conduct (received at registration) or any other reasons the instructors deem necessary. In such cases, refunds will not be provided.
5. Packages and Bundles
Packages and bundles of services are non-refundable and non-transferable. They must be used within the timeframe specified at the time of purchase. Unused portions of packages or bundles cannot be refunded or carried over beyond the specified expiration date.
For best results, we recommend not waiting until you feel completely out of balance before booking your next session. Regularly scheduled sessions can help maintain your overall well-being and prevent energy misalignments.
6. Gift Certificates
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Gift certificates do not expire and cannot be redeemed for cash.
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Gift certificates cannot be used for purchases made in the Soul-Smudge Classroom due to the use of different payment processing platforms for services and workshops.
Non-Transferable: Gift certificates are non-transferable and can only be used by the original purchaser or the intended recipient.
Lost or Stolen: Soul-Smudge, LLC is not responsible for lost, stolen, or misused gift certificates.
Booking Software and Deposit Requirements:
For services like Akashic Record Clearing & Healing that require a deposit, if the remaining balance after applying your gift certificate is smaller than the deposit amount of $135, our booking software will require full payment of the remaining balance upfront. In this case, your session will be fully paid in advance. If the remaining balance is larger than $135, you’ll have the option to pay just the deposit when booking, with the remaining balance due on the day of your appointment.
7. Missed Appointment & Cancellation Policies​​
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Akashic Record Sessions:
A 50% deposit is required at the time of booking. Cancellations made more than 48 hours before the session are eligible for a refund of the deposit. If you cancel with less than 48 hours’ notice, the deposit will be forfeited, but the remaining balance will not be charged. No-shows will be charged the full session price to the card on file.
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All Other Sessions (Reiki, Past Life, etc.):
We request at least 24 hours' notice for cancellations. Cancellations made within 24 hours of the session will incur a 100% session fee, which will be charged to the card on file. No-shows will also be charged the full session price.
8. Akashic Record Clearing & Healing Deposits
A 50% deposit is required for Akashic Record sessions. This deposit is refundable up to 48 hours prior to the appointment. In the case of a no-show or late cancellation without rescheduling, the deposit is non-refundable.
9. Energetic Space Realignment
By purchasing an Energetic Space Realignment (ESR) service, you acknowledge that this service is non-refundable. While the service is designed to help balance and clear the energy of your space, results may vary, and there is no guarantee of a specific outcome.
10. Late Arrival Policy
If you arrive within 15 minutes of your scheduled time, we will accommodate you, but the session will still end at the original time.
If you are more than 15 minutes late, we will need to reschedule, and a late cancellation fee will apply.
11. Misuse/Loss of Information
Soul-Smudge, LLC is not responsible for any lost, stolen, or misused information provided by the client during payment processing or appointment scheduling. While we take steps to secure payment details, clients should be aware of the inherent risks of online transactions.