Last modified: March 25, 2021
Soul-Smudge, LLC (“the Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, please do not register on the Website, make any purchases through the Website or send any information about yourself to us, including your name, address, telephone number or e-mail address. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Information We Collect About You
We collect several types of information from and about users of our Website, including:
Information you provide to us.
Information we collect as you navigate through the site, including usage details, IP addresses, and cookies.
Information You Provide to Us
We may collect and use the following information that you provide to us:
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to book an appointment, purchasing our products, or requesting further services or information. We may also ask you for information if you report a problem with our Website, products or services. This type of information may include your name, address, phone number, email address, and credit card information. You will have the opt-in ability to store your credit card information for future purchases.
Records and copies of your correspondence (including e-mail addresses), if you contact us.
Details of transactions you carry out through our Website and of the fulfilment of your orders. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Usage Details, IP Addresses and Cookies
Usage Details and IP Addresses. As you navigate through the Website, we may also collect details of your visits to our Website, including, but not limited to, traffic data, logs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access, as well as information about your computer and internet connection, including your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ equipment, browsing actions and patterns, and does not identify any individual.
· Estimate our audience size and usage patterns.
· Store information about your preferences, allowing us to customize our Website according to your individual interests.
· Speed up your searches and purchases.
· Recognize you when you return to our Website.
For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Uses Made of the Information
We use information that we collect about you or that you provide to us, including any personal information, in the following ways:
To present our Website and its contents in a suitable and effective manner for you and for your computer.
To provide you with information, products or services that you request from us.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our service.
To allow you to participate in interactive features of our service, if you choose to do so.
We may also use your information, or permit selected third parties to use your information, to contact you about goods and services that may be of interest to you where you have consented to be contacted for such purposes. If you do not want us to use your information in this way, or to provide your information to third parties for marketing purposes, please do not opt-in to this feature when prompted.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also use Squarespace Analytics. This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
We do not disclose your personally identifiable information to our advertisers, but we may provide them with aggregated information about our users (for example, we may report to them that 500 men aged under 30 clicked on their advertisement on a given day). We may also use such aggregated information to help advertisers reach the kind of audience they want to target. We may make use of the personal information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. Even though we only disclose aggregate information that is not personally-identifiable to advertisers without your consent, when you click on or otherwise interact with an advertisement there is a possibility that the advertiser may assume that you meet the target criteria they selected.
Disclosure of Your Information
We may disclose personal information that you provide via this Website to the following third parties:
Our subsidiaries and affiliates.
Contractors and service providers we use to support our business.
In the event of a merger, acquisition, or any form of sale of some or all of Soul-Smudge, LLC’s assets, in which case personal information held by Soul-Smudge, LLC about its customers will be among the assets transferred to the buyer.
We may also disclose your personal information to third parties to:
Comply with any court order or other legal obligation.
Protect the rights, property, or safety of Soul-Smudge, LLC, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Emails & Texts
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Email and Text Appointment Confirmations and Reminders:
You will receive appointment scheduling, rescheduling, cancellation and confirmations via email through Squarespace (Acuity Scheduling). The system will also send courtesy email reminders of scheduled appointments 48 hours and 1 hour prior to the scheduled appointment date/time.
In addition to the email 1 hour prior to the scheduled appointment, the system will also send a courtesy text message 1 hour prior to the scheduled appointment date/time. Your consent for this text will be requested on the Client Information form at the time your appointment is booked. You are not required to consent. If you do consent, you are able to opt out at any time by replying STOP to the text message. Please note that your phone carrier's texting rates may apply. We do not use texting for any purpose other than the 1-hour courtesy reminder. We will not send you any marketing texts.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your Customer Account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
Please review this policy carefully
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Accessing and Correcting Your Personal Information
You may also send us an e-mail at email@example.com to request access to, correct or delete any personal information that you have provided to us. However, we may need to delete your user account in order to delete your personal information.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to firstname.lastname@example.org or write us at: Soul-Smudge, LLC 17302 House Haul Rd., Cypress, TX 77433.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Squarespace.com (Acuity Scheduling) is also used to schedule appointments and collect payments via Square. The checkout page is protected by SSL to protect credit card information. Checkout pages are also Level 1 PCI compliant and use 128 bit SSL encryption.
The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.
email@example.com or write us at Soul-Smudge, LLC 17302 House Haul Rd., Cypress, TX 77433