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Soul-Smudge, LLC

Privacy Policy

Last modified: September 2024

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Introduction

Soul-Smudge, LLC ("the Company," "We," or "Us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information through our website and services.

This Privacy Policy applies to all users worldwide, and by using our website, you agree to the practices outlined here. We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and, where applicable, the General Data Protection Regulation (GDPR).

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Please read this policy carefully to understand how we handle your information. Your continued use of the Website constitutes acceptance of any changes to this Privacy Policy, so please check this page periodically for updates.

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Children Under the Age of 13

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. If you believe we might have information from or about a child under 13, please contact us at sheryl@soul-smudge.com.

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Information We Collect About You

We collect various types of information from and about users of our Website, including:

  1. Information You Provide Directly:

    • When you fill out forms, register for services, purchase products, or contact us, we may collect personal information such as your name, email address, phone number, mailing address, and payment information.

  2. Information Collected Automatically:

    • As you navigate our Website, we may collect details of your visit, such as traffic data, IP address, operating system, browser type, and browsing patterns through cookies or other tracking technologies. This information is primarily used for analytics and to enhance your experience on our Website.

 

Cookies and Tracking Technologies

Our Website uses cookies to improve user experience by tracking how visitors use the site and storing user preferences. A cookie is a small file stored on your device. You can refuse to accept cookies by adjusting your browser settings, but doing so may limit access to certain parts of the Website.

We use analytics and performance cookies to help us analyze Website traffic and behavior. You can control your cookie preferences via your browser settings.

For more information about the cookies we use, including how to manage your preferences, please visit our Cookie Policy.

 

How We Use Your Information

We use the information we collect to:

  • Provide our services to you, including processing transactions, scheduling appointments, and fulfilling orders.

  • Send you information about your account or transactions (e.g., order confirmations, appointment reminders).

  • Improve and personalize your experience on our Website.

  • Send you marketing emails if you’ve opted in, and provide you with information about services you may be interested in.

  • Conduct analytics to improve the performance of our Website.

We will only send marketing communications with your explicit consent, and you can opt-out at any time by following the unsubscribe link in the email or contacting us directly.

 

Sharing Your Information

We may share your personal information with third parties in the following situations:

  • Service Providers: We work with third-party service providers (e.g., Wix, Squarespace, Google Analytics) to facilitate our services. These providers may process your data as needed to provide the services we offer.

  • Legal Obligations: We may disclose your information if required by law, such as to comply with a court order or legal process.

  • Business Transfers: In the event of a merger or sale of our company, your personal information may be transferred to the acquiring entity.

We do not sell your personal information to third parties. However, we may share aggregated, anonymized data that cannot be used to identify you for analytical or marketing purposes.

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Your Data Protection Rights (GDPR/CCPA)

If you are located in California or the European Union, you have certain rights regarding your personal data, including:

  • The right to access, correct, or delete your personal data.

  • The right to object to or restrict the processing of your data.

  • The right to data portability (transfer of your data to another service).

  • The right to withdraw consent at any time (for marketing communications).

To exercise any of these rights, please contact us at sheryl@soul-smudge.com.

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Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting obligations. If you request the deletion of your personal data, we will remove it, except where we are legally required to retain it (e.g., tax purposes).

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Data Security

We take the security of your personal information seriously and have implemented measures to protect it. Our website is hosted on the Wix.com platform, which provides secure servers and follows industry-standard security practices, including SSL encryption and PCI-DSS compliance for payment processing.

While we do our best to protect your data, no transmission over the Internet is completely secure, and we cannot guarantee the security of your information transmitted through our Website.

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Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with a new “Last modified” date. By continuing to use the Website after such changes are posted, you accept the revised policy. We encourage you to check this page regularly for updates.

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Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: [sheryl@soul-smudge.com]
Mailing Address: Soul-Smudge, LLC, 17302 House Haul Rd., Cypress, TX 77433

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